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Really helpful, understanding, professional and informative

Posted By disinfectantrp44

"Really helpful, understanding, professional and informative"

About: Falmouth Community Hospital / Ophthalmology

(as a service user),

I had an appointment at Falmouth, a reading pre-assessment for an operation on my lower eye lid. 

I saw Jo, who was absolutely brilliant - really helpful, understanding, professional and informative, she really put my mind at ease. A lovely Lady.

Unlike the receptionist, who  was so unhelpful and miserable, totally not what you want to be greeted with when you are already worried about your appointment, not great at all.

I am due to have an operation, and I do hope the staff at Treliske are as fabulous as Jo.

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Responses

Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 2 years ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 31/10/2022 at 12:55
Published on Care Opinion at 12:55

Dear disinfectantrp44,

Thank you so much for taking the time leave such useful feedback.

I am so pleased to hear that you had such a good experience with Jo, and am sorry to hear that you didn't receive such good treatment from the receptionist. Jo is a lovely, kind member of staff and I know she will be delighted to hear your positive feedback.

I will be sure to pass your feedback back to the Eye Unit manager, and see if the behaviour of the receptionist at Falmouth could be looked into.

I am sure that you will have a positive experience here at Treliske when you come for your operation.

Many thanks,

Kerry Trembath

Senior Staff Nurse

Ophthalmology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 31/10/2022 at 16:37
Published on Care Opinion at 16:37

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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