"James Cook Ward 12 "

My father recently spent some time on Ward 12. You have some wonderful staff and the healthcare assistants are angels - everyone of them . Doctors and most of the nurses are wonderful too.

I appreciate you are v busy but communication can be better as my mum was rather flippantly told by one of the sisters that she was discharging my dad( she only knew this as my mum had seeked her out). When my mum questioned if he was well enough , the sister told her well we haven’t got time to keep seeing him.

My mum went home crying and my dad passed away eight days later .

I think this particularly sister who I would refer to as efficient rather than caring could do in some training in communicating with loved ones . I can’t fault the other staff .