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Care Opinion

Westmarc prosthetic centre

Posted By 76 prosthetic

"Westmarc prosthetic centre"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as the patient),

I was given a new prosthetic last week.

Unfortunately they had taken straps that didn’t fit from my last prosthetic and put them on my new one ( which still don’t fit).

I have to go back up again to Glasgow to get my socket fixed again. Also the pocket where I sit in has come undone and there is silicone leaking out of it, and I can’t wear my leg. This is going to be another 4/5 hour day, waiting on my leg to be sorted.

To add, the building has issues with its heating, the staff and clients were frozen as there was cold air blowing in. Many people are doing physio or in shorts for their prosthesis, so it’s not ideal.

Just not up to the usual high standards that I normally get from them, it’s been disappointing.

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Responses

Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde about a year and a half ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde

Submitted on 27/10/2022 at 13:31
Published on Care Opinion at 13:31

picture of Angela McLaren

Dear 76 prosthetic

I was sorry to hear of your difficulties in attending WestMARC and in particular your concerns raised around your prosthesis. This must have been very frustrating having had to undertake several journeys and the thought of another one.

In order to see what I can do to assist, I would grateful if you can telephone me via our contact centre number, 0300 790 0129.

I do also acknowledge your comments regarding the heating. We did have an issue which was raised with our Estates colleagues as soon as we became aware. Unfortunately the heating took 2 days to fix. During that time, in attempt to try to make our patients comfortable whilst at clinic, portable heaters were in the area, which I appreciate was not ideal. We did do everything we could, at that time, to ensure the comfort of our patients caused by a situation beyond our control.

Your experience has not been a very positive one. As you said in your post, the quality of service was not up to our usual standards.

I would like to apologise on behalf of the service and would welcome your call to myself.

Kind regards

Angela

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