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Message to Kirklands General Enquiries Line not being action...

Posted By Madge51

"Message to Kirklands General Enquiries Line not being actioned"

About: Kirklands Hospital NHS Lanarkshire

(as the patient),

My last Pneumococcal vaccination was in 2014. On realising it needed to be updated, I eventually found out that it would need to be arranged by Kirklands via Monklands switchboard.

The General Enquiry Line you're put through to has never, in my experience, been answered. I have a total of 4 messages & never been called back or had an appointment for the vaccination. I didn't keep a note of the 1 call, I had no reason to think it would be listened to & acted upon.

I left a 2nd message, and I don't know where to go from here. But since I have an autoimmune condition I need to take all precautions available.  If there's another way to get this organised (GP can't do it) then someone needs to tell me. I'm totally frustrated.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire about a year and a half ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 28/10/2022 at 15:39
Published on Care Opinion at 15:39

Dear Madge51

Thank you for sharing your story on Care Opinion.

I am sorry to hear of your experience with the enquiry line.

Can I please invite you to contact Primary Care Patient Affairs, I have included their contact details below. They are best placed to advise you on the vaccination programme.

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2

Kind regards

Karen

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Update posted by Madge51 (the patient)

I rang the number provided & was told it is Corporate.

The person who took my call said they'd pass my enquiry to the correct department. Still not heard from them. I'm at risk until I get the Pneumococcal Vaccination. Why is this so difficult?

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire about a year and a half ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 14/11/2022 at 12:35
Published on Care Opinion at 12:35

Hi Madge51

I am sorry the Patient Affairs Primary Care team have not got back you.

If you have internet access the following link may be of help to you, or you can phone the Local line.

https://www.nhslanarkshire.scot.nhs.uk/covid-19-vaccine/

The local line is open Mon – Thurs 9am -5pm, and Fridays 9am – 4.30pm.

Telephone 01698 687456.

I hope this information is helpful to you.

Kind Regards, Karen

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