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"Excellent Care"

About: The Maidstone Hospital

Admitted for urgent CT scan of possible blood clot in abdominal aorta. Unfortunately my veins notoriously difficult to locate with cannula needle. Eventually one was found by a combination of ultrasound and the skill of a doctor. I was impressed to hear him muttering the names of veins and arteries as his finger moved over my arm. His way of retaining his knowledge of the human body during work. I thought that they learnt this during their studies, then promptly forgot a lot of it. He was so gentle, after feeling like the proverbial pincushion, I didn’t even feel the insertion of the needle. The CT scan was over without any problems & he quickly confirmed it was clear, although apparently I have gall stones which I didn’t know about. The staff were all very kind and caring, they made a worrying time for my husband and myself more bearable by their calm and knowledgeable demeanour. Not the best way to spend a Saturday, but certainly not the worst either. The staff inspire confidence in our NHS and although I hope I do not have to visit them again in the future, it gives me a warm feeling knowing they are there. Thank you .

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Responses

Response from The Maidstone Hospital 2 years ago
The Maidstone Hospital
Submitted on 08/12/2022 at 09:25
Published on nhs.uk at 09:25


Dear Sonia

Thank you for taking the time to submit your kind words and praise regarding your recent experience when having your scan.

Staff always appreciate receiving such praise, so please be assured that I will forward to the management team so that it can be shared amongst staff.

Thank you again and I am so very pleased that your results were favourable.

With regards

Jane Williamson

PALS Officer

MTW Governance Team

Maidstone & Tunbridge Wells NHS Trust

01892 632953/01622 224960

Email: mtw-tr.palsoffice@nhs.net

Website: www.mtw.nhs.uk

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