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Care Opinion

Lack of booked interpreter

Posted By Georgecam22

"Lack of booked interpreter"

About: Dumfries & Galloway Royal Infirmary / Endocrinology

(as the patient),

Being let down when NHS hospital in Dumfries and Galloway have been said they been booked interpreters but when I arrived my appt and no signer, I have been ask SLI about it and that NHS didn’t booked it, so I went see member of staff about it and they been say sorry but seem like lied to me; they forgot. Should put red flag on know this patient is deaf and needed booked interpreters first before make appt. 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway about a year and a half ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 24/10/2022 at 12:49
Published on Care Opinion at 12:49

Dear Georgecam22,

I would like to thank you for sharing your feedback with us, and I am disappointed to learn of your experience, and would like to offer my apologies that this has happened.

I would like to be able to look into this further to find out what went wrong and how we can avoid it happening again. In order to be able to do this, I would require more information and would ask you to contact the Patient Experience Team to help me to understand the details of your situation. You can contact the team at dg.dgpatientexperience@nhs.scot.

Our goal is for all of our patients to have the best possible experience while under our care, and I really hope that we can improve things for you in the future. I would like to encourage you to reach out to us to help us gain a better understanding of how we can improve. Thank you again for taking the time to post your feedback

Kind regards

Alexis

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