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"Staying in hospital with an assistance dog and autism"

About: Lincoln County Hospital / Medical emergency assessment unit (MEAU)

(as the patient),

I stayed on MEAU in Lincoln County Hospital for a week, most of which I was non verbal and communicating via BSL/makaton, communication cards and writing. The staff were absolutely incredible and the Ward Sister Victoria and one of the HCAs even went to collect my assistance dog in the middle of the night so that she could do her tasks and help me to calm down.

There were so many people who were amazing with me and I can’t remember all of their names, but the ones I can are HCA Amanda who made me laugh so much my stomach hurt, housekeeper Chris who spoilt my assistance dog with lots of treats, Sophie who took me to CT and had fun on the way letting Clara say hello to everyone and taking me out for fresh air when being in the hospital got too overwhelming, and nurse Wayne who knew some makaton so was able to translate what I was saying when I wasn’t able to talk.

Every member of staff and doctor I met was lovely and incredibly patient with me when I was confused and struggling to communicate. Even though they were under intense pressure as they were short staffed and the hospital was so full. They made an extremely stressful time more manageable and put all the support in place that they possibly could to ensure my well-being was the best it could be while I was there and on discharge.

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Responses

Response from Juliette Turner, Sister, MEAU, ULHT about a year and a half ago
Juliette Turner
Sister, MEAU,
ULHT
Submitted on 16/11/2022 at 08:34
Published on Care Opinion at 08:34


Dear CAL + C

Thank you so much for the feedback, this has been passed on to the whole team who looked after you. It was a pleasure to look after you and your beautiful assistance dog.

Many thanks,

Juliette Turner

Ward Sister

Medical Emergency Assessment Unit

597524

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust about a year and a half ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 16/11/2022 at 09:19
Published on Care Opinion at 09:19


picture of Jennie Negus

Hello Cal & C - thank you so much for sharing your story and I am so pleased your stay went so well. I have been leading our work around raising awareness of assistance dogs and would like to use your story in our awareness campaign I am preparing, could you contact me at: jennie.negus@ulh.nhs.uk to let me know if this is ok?

Many thanks

Jennie

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