"surgery problems"

Cannot get through on telephone for an appointment and when you do all have gone for that day ( try again tomorrow ). Had an appointment and when i got there was told she was not coming in today she will ring you. Arranged an x ray and would ring with an appointment when results are in never happened. Now i rung i have to wait another month for an appointment. My record shows i was contacted ( never happened and and my pain reported has suddenly jumped from one side to the other ). there is only one word to describe this surgery without been rude and that is ( incompetent !!!!)