"Feeling like a time waster"

I was sent to the Queen Margaret as an urgent referral from my opticians. The nurses were wonderful -  the consultant and the doctor not so much.  After a 3 hour wait they left me feeling like an absolute idiot and time waster. They kept speaking to each other in medical terminology. I have a " floater " that's covering a large part of my eye.  To them that might not be significant but it impacts my life. I have blurred vision and constant sore eye and now headaches - it is significant for me.

I have basically been told to live with it, which is fine for them to say.  I feel their compassion and understanding leaves a lot to be desired. I left feeling like an absolute time waster.