"Lack of care"

My grandad had just been transferred from another ward to ward 6. He had just been told he had cancer and kidney failure. 

On arrival we heard the nurse with the navy uniform on say “another one just been shoved through the back door”. Which my grandad heard and thought he was an inconvenience.

Then a man with blue scrubs approached him with a pen and a bit of paper. He never introduced himself. Unsure whether he was a doctor or a nurse. He asked what my grandad's medical history was. He said he did look at his notes but there was too much information so he would just find out from him. This person did not respect his privacy. There were 3 patients and another 6 visitors in the room.

My grandad had a terrible night that night. He vomited blood and was incontinent. He had never been incontinent before. I had spoken to him in the morning, he told me about it. About how embarrassed he was, and he felt like he would not make it out of hospital. He said the nurses were short-staffed and had enough to do. He felt guilty for asking for help. 

Myself and my family visited this ward for two days. Not once did we see a friendly face or met anyone who seemed to care. 

Even when we telephoned the ward to enquire there was an abrupt voice at the other end of the phone.

I understand the NHS is struggling, but people still deserve to be treated with care. Also, a bit of empathy towards patients and relatives who have just received bad news shouldn’t be a lot to ask for.