"They do not answer the phone in General Surgery"

About: Ealing Hospital Ealing Hospital Southall UB1 3HW

Posted via nhs.uk 2 years ago

I keep getting told i need a test and then told i will be sent an appoint. No appoint comes for the test but i get another to see the general surgery doctor and the cycle repeats itself. Now i cannot even get through to the general surgery phone line to tell them that this is the third time this will happen again. I have been calling most days for the last 2 months and not one person has answered the phone!!!. Utterly ridiculous and what a waste of NHS money

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Anjali Patel

Patient Experience Manager,

London North West University Healthcare NHS Trust

Submitted on 14/10/2022 at 10:38

Published on Care Opinion at 10:38

I am sorry to hear that you have been having difficulties in receiving your appointments as well as trying to get through on the phone.
We cannot identify you from this post however if you would like us to follow this up on your behalf, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net
Please leave a message if the phone lines are busy and the Team will get back to you.
Kind Regards
Pippa Kashmiry - Patient Experience Lead.

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