"Short staffing can’t always be an excuse"

My Mum attended here with a broken foot. Given a sandwich which was out of date causing stomach cramps and nausea. Discharged home with a cannula in, when I called A&E I was told this was due to being short staffed, encouraged to complain and to bring my Mum back to have it removed! Despite this ‘short staffing’ 5 staff were standing in the corridor discussing their Christmas rotas! Response from charge nurse was poor and short staffing can’t be an excuse when the check should have completed. Expecting a patient to return who is in pain with a broken foot due to this is unacceptable. I was able to remove this to prevent return to hospital but I’m sure other patients haven’t been as fortunate.