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Can never get through

Story from nhs.uk

"Can never get through"

About: The Village Surgery

I am constantly receiving texts from GPS Healthcare to make contact and get an appointment. Every time I call I am 20+ in the queue. As I am work in surgery hours, I am not able to be on the phone for excess of 45 minutes waiting. So how do I make an appointment? Other surgery's have online booking, why not this one?! But its only my health, I don't suppose it matters to the surgery, does it?!?!?

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Responses

Response from The Village Surgery 2 years ago
The Village Surgery

Submitted on 17/04/2023 at 14:12
Published on nhs.uk at 20:06

Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients

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