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"Staff excellent at explaining things to my daughter"

About: Daisy Hill Hospital / Daisy Paediatric Ward

(as a parent/guardian),

After having shortness of breath and difficulties with her chest, I brought my daughter to the Emergency Department at Daisy Hill Hospital. It was very quick and efficient and my daughter was onto the ward within an hour and a half which I thought was very good.

Up on the Daisy Children's Ward it has been very good. All the girls up here have been so great - they have just been so good to her. One thing I have to say is that both the doctors and nurses are very good at explaining everything that is going on to my daughter first before speaking to me which I think is both a very good and very important thing to do. I would particularly like to mention nurse Jennifer who was absolutely great and really lovely.

The staff are also all very good at keeping my daughter occupied with crafts etc.

I have no suggestions for improvement - I have honestly been really impressed with the Daisy Children's Ward.

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Responses

Response from Bernie McGibbon, Head of Service, Children and Young People's Directorate, Southern Health and Social Care Trust 2 years ago
Bernie McGibbon
Head of Service, Children and Young People's Directorate,
Southern Health and Social Care Trust
Submitted on 04/10/2022 at 16:18
Published on Care Opinion at 16:18


Dear septembersh68 thank you for sharing your experience and that of your daughter. It is lovely to hear that your journey through ED was swift and that you were up to the ward in a relatively short time. The team will be very pleased to read your lovely comments and I will let Jennifer know that she got a special mention.

I am glad that your visit was so positive and I wish your daughter a speedy recovery.

With all best wishes

Bernie

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