"Delightful experience - pre-op assessment"

I had a pre-op assessment for total knee joint replacement and, probably like most people was a little anxious about the process. There was no one at reception to hand my letter to but there was a red box with a sign.

From first contact with the nurses carrying out the assessment, I was increasingly put at ease and actually began to enjoy the process. 

Jayne is the nurse who conducted the evaluation along with a student who’s name I can’t remember, (apologies!), but both were so comforting and careful it stood out. 

I had a lot of questions and none were treated as unimportant or silly, including if I could bring my own pillow to prevent migraines. 

I can’t give enough praise to both of them. Even though it was a serious appointment, gathering vital information for an upcoming surgery, it felt more like going round a friend for a cuppa. 

A truly delightful experience.