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Care Opinion

Waiting times for urgent referral

Posted By Gratefuldaughter15

"Waiting times for urgent referral"

About: University Hospital Wishaw / Cardiology (Ward 4)

(as a service user),

My father is currently awaiting an urgent referral for cardiology. A gentleman with previous history of heart attack and known ongoing high risk cardiac issues. We are phoning referral management every week since his initial referral ten weeks ago and the waiting times have increased from 2-3 weeks, to 10 weeks, to 18 weeks and at the last count 21 weeks.

I am well aware of the pressures the NHS faces at this time but we are currently living in fear of my father having another heart attack which may prove fatal before he is seen. The timescale for his appointment looks to be well into the New Year.

We are aware he can present to A and E if he has any acute issues but what if we don't have that time and his event proves to be fatal?

Please can you advise what is being done to address these quite frankly frightening waiting times?

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire about a year and a half ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 30/09/2022 at 14:23
Published on Care Opinion at 14:23

Dear Gratefuldaughter15

Thank you so much for sharing your experience on care opinion on waiting times at University Hospital Wishaw, Cardiology.

We always want to make things better for patients and their families. It would be helpful if you could contact Patient Affairs at University Hospital Wishaw, so that they can understand your case in more detail, and respond personally.

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk Tel no 01698 366 558

Kind regards

Karen

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Response from Yvonne Ross, Patient Affairs Manager, University Hospital Wishaw, NHS Lanarkshire about a year and a half ago
Yvonne Ross
Patient Affairs Manager, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 07/10/2022 at 12:58
Published on Care Opinion at 12:58

picture of Yvonne Ross

Dear Gratefuldaughter15

Many thanks for taking the time to contact our department. I am sorry that we were unable to provide more positive news around the waiting time for your father's appointment. As requested my assistant has emailed the requested information.

Kind regards

Yvonne Ross

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