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Covid Vaccination Appointment

Posted By FFMN13

"Covid Vaccination Appointment"

About: NHS Lanarkshire / Covid 19 Vaccination Programme

(as a relative),

I accompanied my 85 year old father to his "appointment" for his Covid/Flu jab.  He attended promptly for his "appointment" to find a queue of at least 20 people, probably more.  Why?  

He then had to wait for 40 minutes (past his "appointment" time) to receive his vaccinations.  Again, why?

There did not appear to be any appointment system in place, merely working through the queue.

I accept that there can be delays, however, why provide an appointment and then offer what appeared to be a drop-in service?

I observed frail elderly people standing in a lengthy queue for a lengthy period of time.  Why?

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 30/09/2022 at 15:12
Published on Care Opinion at 15:12

Dear FFMN13

Thank you so much for sharing your recent experience of the Covid vaccination Programme.

I am sorry to hear of the wait you experienced. This feedback is valuable to us as we always

want to make things better for patients and their families. Your feedback is will be shared with our team.

It would be helpful if you could contact Patient Affairs so that they can understand the issues of your personal experience in more detail

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2

Kind regards

Karen

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