"Failure after failure"

My relative has been through various departments of Sabp. Having been referred to Cmhrs the support has been dire, and he has given up hoping for any help he needs. This is placing his life at risk. Between April and July, he had no key worker assigned to him, meaning he got sporadic calls from different members of staff, and a month without any. This meant he had no care plan, nor crisis plan. He was referred to the Home Treatment Team, as he was viewed as being at red risk of suicide. He had visits across a fortnight, and he started to seem slightly more hopeful. This was then stopped, with no real transition plan, for him to go back to Cmhrs. He asked for the regular meetings with these staff members to continue once a week, but this request was denied. His risk of suicide increased, that week, because his request for help was denied, having been given a taste of what help he needed, only for it to be taken away. On his behalf, I have advocated for him to receive help, but to no avail. The Ceo passes concerns to other departments, and the Assistant Directors fail to address complaints. The Area Service Manager has been lethargic in addressing real concerns. Last week, my relative was due to meet his new key worker, but she failed to arrive, and when I contacted the Cmhrs, I was told that no appointment with him had been recorded, and none was in anyone's diary. Since then, he has been dicing with death, taking various cocktails of drugs, to just opt out of the pressure he feels in his brain. Anyone referred to this service, will need an advocate, with hours of time to continually contact people; a view of what their family member/ friend should be entitled to, via Nice Standards; the resources to contact anyone who might possibly be able to help; a list of charities who may be able to take crisis calls; resilience; love; the health to cope with the stress of trying to get help for someone else. Even if you complain, don't expect a response from anyone concerned with the problems. Don't think that because your loved one knows what help might make recovery more likely ,they will receive this. Don't think that they will be given any say in their care. Accept that if they are seen as not engaging in the process and plan devised for them, that the reasons behind this will matter, or be addressed, instead it will be seen as their problem, meaning they will be discharged and will go back to the starting line again. The problems have nothing to do with resources, but instead, much to do with an organisation which is not centred around the people it serves, and which lacks good policies and procedures which work for people in need. I never complain publicly, but I hope this might help people to be prepared for the service they may not receive. Also, to encourage other people to complain to Sabp and the Cqc, because people with mental health struggles do not have the energy to complain, but this is the only way that things might??? get better.