Text size

Theme

Language

"Dermatology = Virgin Healthcare"

About: Scunthorpe General Hospital

A reasonable wait time for outpatient appointment which was at the Ironstone Centre. Doctor was lovely. Positives end there. Was informed I needed an urgent skin biopsy and the wait would be around 4 weeks. Contacted the company (hcrg Care Group ie Virgin Healthcare which is used by SGHDermatology) after hearing nothing for 5 weeks, and was told the expected wait would be a further 6/8 weeks. Health Auth should not be using private companies for care if this is the service they provide. If I had known I’d have asked to be referred elsewhere.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jo Loughborough, Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 2 years ago
Jo Loughborough
Senior Nurse, Patient Experience,
Northern Lincolnshire and Goole NHS Foundation Trust
Submitted on 13/10/2022 at 10:20
Published on Care Opinion at 10:20


Good morning,

We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the point you have raised.

To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Kind regards

Jo Loughborough

Lead Nurse Patient Experience

Northern Lincolnshire and Goole NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k