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Care Opinion

Ambulance services

Posted By Janh

"Ambulance services"

About: East Midlands Ambulance Service NHS Trust / Patient transport service

(as a service user),

Thank you to Nottingham Ambulance Service for the care given to me when you transferred me from Pilgrim Hospital Boston to the spinal Unit at Nottingham Hospital. Also, when you brought me home a few weeks ago.

I cannot say the same for my dealings with Lincolnshire Ambulance Service on three occasions,, unfortunately. I hope to never need Lincolnshire Ambulance Service again.

Once again, Nottingham, thank you.

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service nearly 2 years ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 28/09/2022 at 13:27
Published on Care Opinion at 13:27

Thank you for taking the time to share your kind words with us regarding our service in Nottingham. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

We are sorry that you found the service in Lincolnshire not as satisfactory - our Trust do cover both Nottingham and Lincolnshire regions and so if you would like to provide more information to us via the contacts above, we shall look into why, in Lincolnshire, you havent felt so happy with the service provided. We are always keen to receive feedback and establish any learning elements for our Trust to improve on.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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