"My sister in law is fraught and alarmed at the care failings"

My brother is currently on ITU at Manchester Royal Infirmary (MRI). He suffered a Covid infection at MRI following a kidney transplant a few weeks ago, as a result of obvious poor infection control measures. He was sent home to Kendal, still covid positive but deteriorated and was eventually transfered back to MRI, where he had antibiotics. These have not worked and he has a suspected lung abscess.  He's now in Intensive Therapy Unit (ITU). 

I live 4 hours away and rely on my sister in law for information. She lives 2 1/2 hours away, does not drive a can only travel once or twice weekly to visit. 

The hospital have been supremely unhelpful, unable to provide accurate information or call back to provide updates as promised.  

When my sister in law visited today (ward 7) he was not there: (he had been transferred to ITU and they hadn't been told). My sister in law thought he'd died. When the ward eventually found out where he was, my sister in law found him seriously unwell in ITU. The ward had also not passed on to ITU that my brother had been delirious (and as a clinical specialist in that area, I'm only too aware of how life threatening that can be).

My sister in law is fraught and alarmed at the care failings, bordering medical neglect!