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Really positive experience all round

Posted By taltos5

"Really positive experience all round"

About: North Devon District Hospital / Medical Assessment Unit

(as a relative),

My husband had to attend Same Day Emergency Care (SDEC), which is on the Medical Assessment Unit (MAU), to be further assessed due to a range of concerning symptoms. 

The front desk staff were lovely and helpful and the nurse Tracey, who was running SDEC, was amazing. Tracey was friendly and skilled and really reassuring with someone who is very anxious about medical procedures. Tracey was always professional and despite being the only nurse, with 1 doctor for most of the day, she still found time to check in with the patients waiting including making several drinks. 

The doctor Nick was great and made sure that my husband had a scan and then everything he needed and that he understood what he needed to do before he was discharged. The radiographer was great and kind when having to put in a new cannula and Dr Hands was wonderful, very knowledgeable and reassuring regarding his diagnosis and management plan.

Lastly but not least Sodexo staff including porters and domestics were all very friendly and helpful. Nothing was too much for anyone.
Really positive experience all round.
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Responses

Response from Gareth Bosence, Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Gareth Bosence
Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 06/10/2022 at 10:23
Published on Care Opinion at 11:01

Dear taltos5,

Thank you for taking the time to share your kind and positive feedback. We value you taking the time to put this into words as we understand that hospital experiences can sometimes be uncertain times.

I am glad that we were able to provide you with a medical plan that can manage your husband's medical condition.

Your feedback has been shared with Tracey and Nick, whom you have mentioned specifically, however I will ensure that it is shared with all of the team members that you have mentioned via our next department meeting.

Thank you again,

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