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"Outpatient mental health care"

About: Blossomwood Nottinghamshire Healthcare NHS Foundation Trust

(as a service user),

This is a story of two halves. The first is positive and and indication of just how fantastic a psychiatrist can be. I was the patient of one Dr for a year and a half and I could not have asked for a better experience with a dr. She was kind, honest, knowledgeable, detailed, responsive and took her time to reach the correct diagnosis. I built trust in medical professionals through her care and was happy to defer to her wisdom and knowledge. In truth, I think because she was so good, what happened next was more shocking. 

I had the dubious pleasure (said with tongue firmly in my cheek) of meeting her colleague today and I feel that I am genuinely traumatised from my experience and am considering discharging myself from mental health services altogether. 

Rather than rely upon the expertise of their very experienced colleague who knew me so well, they decided to start the assessment period all over again. Bearing in mind I had been observed and assessed for 1.5 years this seemed bizarre. They decided I didn't have dystonia. Although as they neither examined me nor is a neurologist, it is difficult to know how they came to this conclusion.  They decided I didn't need a hematologist, even though I never asked to have a hematologist and was referred based on bloods. 

They have decided that despite the careful assessment and expertise of the previous dr I don't have bipolar or a serious mental illness and is stating I may need to come off lithium. The one drug that has given me hope and brought stability in my life.  They seemed so focused on my past trauma rather than understanding in what way I had become ill. They had not read any clinical notes by previous psych and read the assessment written by my cpn during the consultation rather than before hand. 

I don't want to carry on with this dr I dont want them near me, my notes or my care. I am contemplating going private which I would really struggle to afford. 

I want to discharge myself from services but know if I do this, my lithium won't be continued. On the other hand, if they are going to stop my lithium I am contemplating just stopping anyway and then I can discharge from services and see if they are right: That I don't need it after all despite the improvement it has brought to my life.

My head is in a spin. I felt interrogated not assessed. I feel so terribly vulnerable after this encounter and they have worsened my mental health. All that good work my first Dr did in helping me to build trust in mental health services has evaporated  in one 45 minute session.

Just because I have had trauma in my life does not preclude the fact I became very unwell. How discombobulating, that two drs can have such different views over the same set of symptoms. And how damaging to a patient to experience what I did today. 


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Responses

Response from Jo Hill, Acute Services General Manager, AMH General Management, Nottinghamshire Healthcare NHS Foundation Trust 2 years ago
Jo Hill
Acute Services General Manager, AMH General Management,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 25/10/2022 at 18:11
Published on Care Opinion at 18:11


Hi Omegagz43,

Thank you for taking the time to share your experience with us, it really is a story of 2 halves.

It sounds that you had a really positive relationship with the first psychiatrist and that is great to hear.

The second part of this does sound very difficult I am sorry to hear that the experience has left you feeling traumatised. Changing psychiatrists can be difficult especially where the person you have been working with knows you so well. Without the finer detail I am not clear of why your care was transferred so I am unable to investigate what information was shared between the clinicians.

Likewise, I am sorry that I can’t respond to why there has been some differences in the clinical assessment of your symptoms and how you can be best supported without being able to review you notes. I can understand that that must have left you feeling confused, vulnerable and upset. I hope that you have not discharged yourself from services or stopped your medication.

I would be keen to discuss this with you further so we can look at how we can support you to feel more confident in your ongoing care. I can be contacted on joanna.hill@nottshc.nhs.uk if you don’t feel able to do this, please speak with your CPN.

I hope together we can resolve your concerns.

Many thanks

Jo

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