"28 hours of misery "

About: William Harvey Hospital (Ashford)

Monday 12th September 2022.

Gp clinic for 3 hours, 1xGp rude, arrogant with zero people skills the nurses failing miserably in their duty of care with false information given when asked just to get you back in your seat, made to feel uncomfortable when asking for information!

Moved upto A&E for a further 25 hours from the 12th September through to the 13th. Doctors were professional and friendly sadly though the nurses on shift, most were uninterested again with false information to get you back in your seat, MRI receptionist 2pm, 13th September rolling her eyes at us with plenty of attitude, referring to my wife as “she” just because my wife had spoken to her with queries previously. We have never been made to feel so uncomfortable when asking questions, simply shocking!

After 28 hours with no bed or MRI for our daughter, she made the decision to discharge herself along with others that day.

The NHS do a fantastic job, sadly though there are to many at WHH that are failing in their responsibility of care .

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Responses

Response from Associate Director of Patient Experience, Clinical Quality and Patient Safety, East Kent Hospitals University NHS Foundation Trust 2 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 10/10/2022 at 17:42
Published on Care Opinion at 17:56


I am so sorry to hear about your experience at William Harvey Hospital. If you would like us to look into what happened in your daughter's case, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.

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