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Awful service

Story from nhs.uk

"Awful service "

About: Vale Medical Centre

Has never recommend since covid . . . You simply cannot get through to a person. It starts "you are caller 11" and eventually the line rings and rings and eventually goes dead. I wonder if there is anyone there at all. They don't even answer your questions by email. Patients are being treated Terribly with service like this.

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Responses

Response from Vale Medical Centre 2 years ago
Vale Medical Centre

Submitted on 29/09/2022 at 09:31
Published on nhs.uk on 30/09/2022 at 09:58

Dear patient, that you for your review. While I understand your frustration, please note that we are doing everything we can to see as many patients as possible. At the moment we are extremely busy, with very high demand well above the usual level for this time of year.

Kind Regards,

Vale Medical Centre

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