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"Lack of knowledge about rehab criteria"

About: Queen Elizabeth University Hospital Glasgow / Physiotherapy

(as a relative),

My sister has been in Queen Elizabeth Glasgow since early September with a positive diagnosis for Covid. Any infection affects her mobility and general health as she is in remission from a brain tumour.

When her isolation was up, a week ago, a physio rehab package was requested at New Victoria. Today I was phoned and told she doesn’t meet criteria for rehab in either New Victoria or Langlands. The hospital staff were unaware that criteria had changed, so my sister has spent nearly a week in a medical bed unaware of this.

I requested if Gartnavel was an option but physios have to recommend this and I have been unable to see any of them to enquire about this. I am concerned at lack of knowledge of hospital staff and the time spent before accessing rehab. With the September weekend coming up I fear the deleterious effect on my sister’s mobility with a further wait. I would like to know that request is possible and has been made.

Can I commend Colette, the clinical manager who has been a very helpful source of support and information.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/10/2022 at 11:35
Published on Care Opinion at 11:35


picture of Nicole McInally

Dear Anors78

Please accept my apologies for the delay in replying to you story. I have spoken with my colleagues and they have advised that your Sister has been moved to Gartnavel General Hospital. The Lead Nurse has advised that the ward has been advised about the new admission criteria and highlighted the importance of effective communication with relatives. We would like to apologise for any miscommunication and distress caused.

Please pass on my best wishes to your Sister.

Kind Regards

Nicole

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