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"I cannot fault anything at all"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Stroke care

(as the patient),

HAPPY!!!

I was to be taken to hospital following a stroke. Ambulance service contacted me to let me know they would be there when possible. They called later with an update of timescale. The ladies in the ambulance were so lovely, putting me ease and reassuring me.

I had a lengthy wait to be seen, but the place was packed out. So obvious they need more staff. Poor people.

I was admitted to a ward for assessment - I think AAU. Apologies if not, I was stressed with what had happened. I was given such care and treated with kindness. Special mentions to Inta I think it was (sure they will know) and also a trainee doctor whose name I forgot, but she had such a lovely way of reassuring me. She will make an excellent doctor.

I was then taken to Ward B21, where I would like to thank each and every one of their staff. They are worked so hard, yet they are cheery and can't do enough for you. I cannot fault anything at all. Thank you from the bottom of my heart. I wish the student nurses all the very best in their exams. The domestic staff do a great job too. Thank you.
I had never been in hospital before, so I was frightened because of the horror stories I'd heard. My experience was certainly no horror story.  Quite the opposite.
Just a pity Mr Covid restricted visiting!
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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley nearly 2 years ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 23/09/2022 at 12:07
Published on Care Opinion at 12:07


Dear omegabe43

Thank you for taking the time to post such positive feedback. It is lovely to hear that all staff were able to reassure and put you at ease, whilst also providing excellent care of your parents during such an anxious time. I will ensure your positive comments are fedback to all of those involved.

I wish you well in your recovery

Best wishes

Pamela Scott

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Update posted by omegabe43 (the patient)

My parents? Oops perhaps a typo 😉

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley nearly 2 years ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 29/09/2022 at 14:15
Published on Care Opinion at 14:15


Dear omegabe43

Please accept my sincere apologies of the error I made in my response

pam

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