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Positive experience

Posted By DCMc

"Positive experience"

About: Woodend Hospital / Ear, nose, throat, head & neck surgery outpatients

(as the patient),

I attended an appointment at the ENT department at Woodend Hospital in Aberdeen at the start of September and left feeling reassured and very grateful to the wonderful Doctor, nurse and all the other staff I encountered on my visit. 

COVID procedures were adhered to and I felt it was a very safe and risk free environment. 

Before and throughout my procedure the doctor explained what was happening and made me feel at ease. 

Although I had been very nervous about attending my appointment, I came away with feeling it had been a positive experience 

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Responses

Response from Patricia Dow, Acting Senior Charge Nurse, Maxillofacial Out-patient Department, ENT Out-patient Clinic Woodend, Peter Brunt Centre, Allan Downie Unit, Diabetic Out-patient Clinic & Clinics F/G., NHS Grampian 2 years ago
Patricia Dow
Acting Senior Charge Nurse, Maxillofacial Out-patient Department, ENT Out-patient Clinic Woodend, Peter Brunt Centre, Allan Downie Unit, Diabetic Out-patient Clinic & Clinics F/G.,
NHS Grampian

Submitted on 28/09/2022 at 10:52
Published on Care Opinion at 14:51

Thank you very much for your kind feedback DCMc.

I am very pleased to hear that you felt safe and reassured during your visit to the department.

I will ensure your feedback is shared with the team and know that they will all be grateful that you have taken the time to send such a lovely message.

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