This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Brilliant care in Aberdeen Royal Infirmary

Posted By Grateful from Glasgow

"Brilliant care in Aberdeen Royal Infirmary"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Orthopaedics Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care) Scottish Air Ambulance

(as a relative),

My daughter and grandson, following a road traffic accident earlier this year, were treated at ARI. The care received from paramedics including Air Ambulance,  ED staff, theatre staff, staff in ward 213/4 and the staff in ARI sick kids was outstanding. This includes every member of staff we came across including canteen staff, porters, chaplaincy indeed everyone we encountered were caring, compassionate and so helpful. Our grateful thanks go to all staff involved in their care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Craig, Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian nearly 2 years ago
Lisa Craig
Senior Charge Nurse, Emergency Department - Unscheduled Care,
NHS Grampian

Submitted on 21/09/2022 at 15:18
Published on Care Opinion at 16:07

Dear Grateful from Glasgow

Thank you for your positive story about the Emergency Department at ARI. I truly appreciate you taking the time to feedback such kind words. I will share your comments and thanks with the ED team who will be very grateful.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 22/09/2022 at 06:41
Published on Care Opinion at 06:41

Dear Grateful from Glasgow

Thank you for your kind words about the Scottish Ambulance crew that attended your family earlier this year.

It is always lovely to receive good feedback and I hope your daughter and grandson are better now.

If you would like me to pass on your thanks to the crews and have them commended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, your daughter and Grandson's name, the date and approximate address where we attended.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian nearly 2 years ago
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian

Submitted on 22/09/2022 at 09:12
Published on Care Opinion at 09:12

picture of Alison Mckenzie

Dear Grateful from Glasgow,

thank you for your kind words about ward 213 staff at ARI. It is always nice for staff to get positive feedback and as Nurse Manager I will share with teams on the ward. I hope your daughter and grandson are recovering well.

Kind Regards

Alison McKenzie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian nearly 2 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian

Submitted on 22/09/2022 at 09:24
Published on Care Opinion at 09:24

picture of Caroline Clark

Dear Grateful from Glasgow

Thanks so much for taking the time to post your feedback after what must have been a very stressful time! I hope your daughter and grandson are now on the mend.

The staff in Royal Aberdeen Children's Hospital Emergency Department will be delighted to hear such positive feedback and I will of course share your post with them. Thanks again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k