"An exceptional Nursing Assistant in Outpatient Clinics"

I accompanied my 17yr old son to an outpatient clinic in Altnagelvin Hospital for appointment with Consultant.  Several medical students were also waiting on the same Consultant.  My son was anxious, worried that these young female medical students would be accompanying the Consultant. He was already nervous about the Consultation & the need to share very personal, sensitive information. 

I sought advice from the Nursing Assistant Rachel coordinating the clinic. I didn't even need to explain in detail my son's concerns.  She immediately showed empathy & understanding of our situation.  She reassured us that the medical students would not accompany the consultant during this appointment. This alleviated our anxieties.  She was so kind and professional in her interactions with both of us. She also maintained my son's dignity & confidentiality at all times.