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"So well cared for while 100 miles away"

About: Queen Elizabeth University Hospital Glasgow / Rehabilitation

(as a relative),

My partner suffered a very serious stroke at the end of April 2022. Due to the severity of the stroke he had to be transferred 100 miles from where we live to be in Glasgow Queen Elizabeth hospital. Firstly, the initial shock of what had happened was terrifying then to know he was going to be so far away from me added to this however to knew that he was being moved for the right reasons and hoped that he would be well cared for. I wasn’t wrong. 

All the staff in the Queen Elizabeth were fantastic not more so than those in ward 57 where my partner spent most of his time there undergoing intense therapies. Each member of the staff from the cleaners, dinner ladies, nurses therapists right up to the consultants treated my partner with so much care and respect. This not only mainly helped my partner and his recovery but also myself with being so far away. I had great confidence that in the days that I was not able to visit that he was receiving the best care possible. Unfortunately, the NHS as a whole is extremely understaffed and this was no different in ward 57 but no matter how bad there day was or how busy and overwhelming the workload was all the staff still found time to look after and care for my partner whenever required.

He struggled emotionally in the beginning and staff would just sit by his side and comfort him for however long it took, reassuring him that everything will be ok. The work and efforts put in by ALL staff and my partner really paid off and he was well enough to come home after 3 months. This was hard at first for him to adapt to as he had been so used to the daily routine of the hospital and the many staff that he seen and engaged with throughout the day it was now just the two of us at home. This was obviously because all the staff were such a huge part of his life for such a long and very difficult period for him. He really missed them all. He cannot find the words or actions to thank each and every one of the staff members involved in his recovery and let them know how appreciative we both are of them. He has insisted on driving back now 3 times to visit and say some thank yous and final goodbyes to as many staff as possible and even on those days they have taken time out of there busy day to speak to him. 

We both have luckily never had the need to require services from the NHS and never really understood the pressure that staff are currently under. There are just not enough staff, resources, hours in the day or pay at the moment for what the staff deserve. I admire each and every one of them who manages to on a daily basis put that uniform on, put a smile on their faces and help people unconditionally no matter how much stress they are under. 

We could go on and on, but to finish although my partner had his favourites to be fair each and every member of staff on ward 57 made my partners stay under the circumstances the best and most comfortable it could have been. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 23/09/2022 at 14:47
Published on Care Opinion at 14:47


picture of Kevin Torbet

Dear Losamac

Thank you for taking the time to leave such lovely feedback in regards to you and your partners experience of the using Ward 57 of the Queen Elizabeth University Hospital.

I was sorry to hear your partner had a stroke and had to attend the hospital. This must have been an extremely worrying time for you both especially being so far away from home.

I was however, delighted to hear how well the staff took care of your partner in their time of need showing compassion and a professional attitude throughout their stay and beyond.

It was very comforting to hear you felt he was in safe hands when you weren't able to visit him. This must have been really hard for both of you being apart for a lot of those 3 months.

Please thank you partner for his visits after his discharge I'm sure all the staff members he was able to reconnect with appreciated his efforts and the little catch ups.

I will be sure to pass on your thanks to everyone else within the department who I'm sure will be happy to hear he is on the mend and recovering well back at home.

Please take care and thanks again for the beautiful words of praise this really does mean a lot the staff.

Kind regards

Kevin

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/10/2022 at 14:04
Published on Care Opinion at 14:04


picture of Nicole McInally

Posted on behalf of Collette Kilpatrick, Clinical Service Manager, Older People and Stroke Services

Dear Losamac

I would like to thank you on behalf of the Stroke team for taking the time to write these lovely, heartfelt comments. I have personally seen you and your partner coming to visit the team and I cannot express how much this motivates and inspires us. It is truly uplifting to see you coming in to catch up with the staff. It is so good for the team's morale and please do not underestimate how appreciated your visits are.

Senior Charge Nurse Flora states that it was a pleasure to look after your partner and she is so proud to have witnessed their recovery and how much they have improved.

Thanks again for this lovely post and the Stroke team look forward to hearing from you or seeing you both in the future.

Take Care

Collette

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