This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Keep up the fantastic work you do

Posted By Anxiousmum

"Keep up the fantastic work you do"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d) Queen Elizabeth University Hospital Glasgow / Specialist Assessment & Treatment Area (SATA)

(as a relative),

My dad was admitted through SATA at The Queen Elizabeth University Hospital Glasgow one week ago with what turned out to be pneumonia. From his initial assessment in SATA he was then admitted to ARU 5 for 24hrs before finally being admitted to Ward 7B, where he is still a patient.

The care he has received in all has been exceptional, all of these units were extremely busy but they still found time to keep my mum updated . SATA provided him with the essential cups of tea and biscuits he needed to keep him going, and were so thorough in their investigations they can’t be faulted.

ARU 5 updated my mum in in the morning when she called regarding how he was overnight, and 7B again have been fantastic putting him at his ease as he’s never been in hospital before in his 80 yrs, and if possible they let my mum speak to him on the phone most mornings.

On top of all this, the medical care he’s received has been second to none, what a great job you all do. Hopefully he will be home soon, but all these little touches make such a difference, especially to the patient but also to the families that are worrying at home . 

Keep up the fantastic work you do. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/09/2022 at 16:14
Published on Care Opinion at 16:14

picture of Kevin Torbet

Dear Anxiousmum

Thank you for taking the time to leave us such lovely feedback in regards to your experience of visiting your dad in the SATA Unit, ARU5 and Ward 7B of the Queen Elizabeth University Hospital.

I was sorry to hear your dad was admitted to hospital for pneumonia. This must have been a very difficult time for you and all the family especially with your dad never having to attend hospital before.

It was however great to hear the care and treatment he is receiving in each of the departments is of an extremely high standard and all the staff have taken time to keep you and your mother updated throughout.

Thank you so much for the kind words I will make sure all the staff are made aware of your feedback. I'm sure they will all be delighted to hear you and your family have been happy with the care he has been receiving.

I hope your dad is back home with you all soon and feeling better. I will make sure those biscuits and tea's keep coming.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k