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Care Opinion

Issues getting in contact

Posted By JazzyS

"Issues getting in contact"

About: Claybrook Centre

(as the patient),

Left a text for my first appointment with a number to call if I could not make the date and time.  I couldn't make the day so I called and got through to a staff member who asked which doctor my appointment was with, and put me through to that doctor's receptionist. The phone rang and then stopped.

It has been difficult enough for me to get help, then get CBT that only made things worse. I am extremely anxious taking this step and having no one at the end of the phone does not help.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust nearly 2 years ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 16/09/2022 at 13:55
Published on Care Opinion at 13:55

Thank you for taking the time to express your concern about the inadequate care you have received. I am sorry to hear that this has been your experience of the team. This is not the level of care we aim to provide to the users of our service and their loved ones.

I'd like to apologise for any distress this matter may have caused you. We take complaints and comments seriously and will continue to reach out to people with compassion, kindness, dignity and respect.

Please can I ask you to make contact so we can discuss which team you are referring to and discuss the situation further. Please contact pals directly on 0800 064 3330 or email pals@westlondon.nhs.uk

Please accept my sincere apologies. I look forward to hearing from you.

Millicent

Patient Experience Officer

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