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"Incredible Compassion from a member of staff"

About: General practices in Greater Glasgow & Clyde

(as a service user),

I have been working with Lucy who does peer support at my Health Centre. I have so much admiration for her. She has so much compassion for her patients and has went above and beyond to help me. She has done so much to help better my situation/condition. I have had negative experiences with my care in the past with another clinic but Lucy has actively helped and supported me to get better.

I will forever be thankful. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 16/09/2022 at 08:36
Published on Care Opinion at 08:36


picture of Nicole McInally

Dear M-2000

Thank you for sharing your story on Care Opinion. It is heartening to read about the care and compassion shown by Lucy. I am glad that Lucy has been able to help you with your condition and help you get better. I would like to share your feedback with Lucy, would you be able to contact us with the name of your Health Centre and the service that Lucy works for. If you could email PatientExperience@ggc.scot.nhs.uk

Thank you.

Take Care
Nicole

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