"Issues with visitation"

About: University Hospital Of North Tees / Older people's healthcare University Hospital Of North Tees Older people's healthcare TS19 8PE

Posted by Annabelle27 (as a relative), 2 years ago

Only 1 hour visiting for 2 people per day. You have to ring to make an appointment but no one answers the phone. One day I rang over 20 times. During covid, when visitors were not allowed, you could not speak to anyone. There seems to be barely any staff around. It seems like patients are left to deteriorate, my family member went in with full mental capacity, after a few days this rapidly deteriorated. It seems to be that the term 'elderly ward' is used to excuse substandard care.

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North Tees & Hartlepool NHS Foundation Trust

Submitted on 14/09/2022 at 10:06

Published on Care Opinion at 15:42

Thank you for taking the time to leave a comment on Care Opinion.
We are very sorry to hear of your recent experience at our Trust and the difficulties you have encountered when attempting to arrange visiting.
If you would like the Trust to investigate your concerns, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and they will be happy to assist in this matter.
Kind regards,
Patient Experience Team

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