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Whole experience from start to finish was brilliant

Posted By sagittawn34

"Whole experience from start to finish was brilliant"

About: Royal Cornwall Hospital (Treliske) / Ear, Nose and Throat

(as a service user),

Today I had an appointment with the ENT Department, I was on time and the staff who signed me in were friendly which was delightful. I wasn't waiting long before a kind nurse came to take my height and weight on their machines. After having my height measured and my weight taken I was shown to another waiting area and before long I was called into my appointment. I felt reassured and listened to in my appointment and my whole experience from start to finish was brilliant.

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/09/2022 at 09:07
Published on Care Opinion at 09:07

Dear sagwittawn34

Firstly, please accept our apologies for the delay in getting back to you on here. Thank you for taking the time to share your story with us.

I am pleased to see that the staff and nurse you encountered were friendly and kind. I am also glad to see that you didn’t have a long wait between each step of your appointment and that you left feeling reassured, listened to after such a positive experience.

I am writing to you as a member of the Patient Experience team, but I will ensure your story is shared with the appropriate team – I’m sure they will be pleased to read it.

Best Wishes,

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/09/2022 at 09:50
Published on Care Opinion at 09:50

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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Response from Karen Yelland, Senior Staff Nurse, Aural Care and ENT, Royal Cornwall Hospitals NHS Trust 3 years ago
Karen Yelland
Senior Staff Nurse, Aural Care and ENT,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/09/2022 at 09:55
Published on Care Opinion at 09:55

Thanks saqittawn34 and Megan for your comments, the team were delighted to hear your your kind words of praise.

Karen

Sister for ENT OPD and Aural Care

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