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Exceptional care from SAS and A&E staff

Posted By Palliativecarenurse

"Exceptional care from SAS and A&E staff"

About: Scottish Ambulance Service University Hospital Wishaw / Emergency Department

(as a service user),

After dislocating and fracturing my shoulder, I was unable to move and required the Scottish Ambulance Service to attend. Paramedics Kevin and Craig  arrived and they were totally amazing from the start - instantly calming and reassuring both me and my daughter. Their patience and expertise made a very difficult situation much better, and I couldn’t have asked for better care.

Once I got to A&E, I was looked after by nurses Laura and Dot. They were both fantastic and very attentive, and again, I received wonderful care. The service in A&E was slick, including the trip to radiology and the input from the attending doctor and physio. I’ve been a nurse myself for 36 years, and so it was strange being on the other side of care, but this whole experience made me feel even prouder of our NHS than I already was! 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/09/2022 at 05:41
Published on Care Opinion at 05:41

Dear Palliativecarenurse

Thank you for your kind words about the Scottish Ambulance Service Crew who attended you. I know from experience that your injury must have been excruciating and very worrying. I am glad that they were able to assist you and help reassure and calm both you and your daughter.

I do hope you are feeling better and are on the road to recovery.

If you would like me to pass on your thanks and have the crew commended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, the date and address where we attended.

Kindest regards

David

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 09/09/2022 at 11:43
Published on Care Opinion at 11:43

Dear Palliativecarenurse

I am sorry to hear you had to attend University Hospital Wishaw, A&E.

I am delighted you had such a positive experience and witnessed the extraordinary care our teams deliver every day. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Thank you for sharing your experience with us on Care opinion

Kind regards

Karen

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/09/2022 at 14:01
Published on Care Opinion at 14:01

Dear Palliativecarenurse

Thank you for contacting our Patient Experience Team with the details of the incident.

I have arranged for the crew to be commended and your kind words passed to them.

I am sure that they will appreciate receiving the compliment and I do hope you continue to recover well.

Kindest regards

David

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