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Care Opinion

Outstanding service

Posted By asteropess75

"Outstanding service"

About: NHS 24 / NHS 24 (111 service) Stirling Care Village / Minor injuries unit

(as a service user),

Daughter sustained laceration above her eye at school.

Called 111 as thought it might need stitches. Spoke to call handler Derek then a nurse, sorry I didn't catch her name.

Referred to local hospital. Spoken to by Kat and given appointment at minor injuries in Stirling at later that day.

Assessed for head injury and glued back together by Vikki!

Outstanding service from NHS Forth Valley once again.

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Responses

Response from Donna Clark, Clinical Manager, Medical, FVRH nearly 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 08/09/2022 at 15:11
Published on Care Opinion at 15:11

Dear asteropess75

I do hope your daughter is feeling better and her laceration is healing well. Thank you for taking time to give us this lovely feedback. I am delighted to hear of your positive experience when accessing the service. I will ensure and share your kind words wit the Minor injuries team.

Yours sincerely

Donna Clark

Operational Manager

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley nearly 2 years ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 08/09/2022 at 20:04
Published on Care Opinion at 20:04

Thank you Asteropess75 for taking time to give feedback about your recent visit to minor injuries. I am sorry to hear of your daughters accident, but delighted to hear that the care and attention she received was a positive. I will pass on your feedback to both Vikki and the team

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/09/2022 at 20:04
Published on Care Opinion at 20:04

picture of Shona Lawrence

Dear asteropess75

I'm sorry to learn of your daughter's injury. I hope she's doing much better.

How kind of you to thank the people who provided care to your daughter. I see my colleagues within NHS Forth Valley have already responded and will share your complimentary feedback with their staff, which is great to see.

Thanks for mentioning Derek who managed your call to NHS 24. It would be good to share your story with Derek, and indeed the Nurse too. It's always good to share stories such as yours with staff as we don't often get to hear what happens to patients following a referral to another service by NHS 24.

If you care to provide any further detail on your call to 111, it would be great to hear from you. You can contact me on 07814 299944 or at Patient.Experience@nhs24.scot.nhs.uk.

Thanks again and best wishes to you both.

Shona

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