This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Everyone I came in contact with were professional and caring

Posted By Eve60

"Everyone I came in contact with were professional and caring"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

Attended emergency department in early September after falling and hurting my wrist.  It was obviously very busy but I was triaged within 90 minutes.    Nurse Zara was amazing, got me pain relief immediately and sorted me with X ray.

I was seen by radiographer very quickly who was outstanding.   Sadly didn’t get her name but will never forget her kindness and empathy.

After about an hour was assessed by Dr Adam.  He reset my fractured wrist and was excellent, assisted by two nurses.   Another X-ray with yet another very pleasant radiographer and I was good to go

The hospital was so busy, but everyone I came in contact with were professional and caring.   Difficult when dealing with all the challenges thrown at them.  

Sincere thanks

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust nearly 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 24/09/2022 at 15:47
Published on Care Opinion at 15:47

DearEve60,

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care at Belfast Trust. I am sorry for the delay in responding to your comments. Thank you for taking the time to share your experience on Care Opinion, I will ensure that your lovely comments are shared with staff.

Our teams work exceptionally hard under very challenging circumstances, thank you for recognising their kindness and empathy which never wavers.

I hope you are making good progress in your recovery.

Linsey

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k