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"Excellent GP care"

About: General practices in Fife

(as a service user),

My family has been with our Medical Practice since 2019, and I have been really impressed by recent interactions.

Called at 8am last week and, while listening to the recorded message and redialling is a nuisance, the GP called me back very promptly and was kind and helpful, booking us in on the call for in person blood tests for my child, and conveniently sending a prescription for local anaesthetic cream to our local pharmacy.

I dropped off samples for another family member yesterday, and was able to book an appointment in advance for those results in two weeks time.

The adjustment around access for patients since COVID has been a learning curve, but I think this practice has a good balance, and personally I find phone appointments ideal for many of our day-to-day needs. 

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Responses

Response from Joyce Kelly, Primary Care Manager, Primary Care, NHS Fife 3 years ago
Joyce Kelly
Primary Care Manager, Primary Care,
NHS Fife
Submitted on 08/09/2022 at 12:51
Published on Care Opinion at 12:51


Thank you for taking the time to share your thoughts on your recent interactions with your GP practice.

I would be happy to pass on your views to the practice if you would like me to do so. Please contact me at joyce.kelly@nhs.scot to let me know which practice you are registered with. Many thanks.

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