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You really need to listen

Posted By Anonymous22

"You really need to listen"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a staff member posting for a patient/service user),

Friendly and welcoming staff. Despite isolating due to Covid, I was not forgotten about. Even if it was just a friendly wave from a member of staff as they waked past my room.

I feel that doctors need to stop amending times for my medication. Having had rheumatoid arthritis for 25 years, I am very regimented in taking my meds to coincide with activities such as toileting and personal hygiene. I also wake up in pain, prescribing my meds four hours after I wake is ridiculous. You really need to listen to or indeed speak with your patient.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 09/09/2022 at 12:11
Published on Care Opinion at 12:11

Dear Anonymous22

Thank you for taking the time to provide feedback of your recent experience at University Hospital Wishaw, Trauma & Orthopaedics.

I am pleased that you felt cared for by our friendly team and they continued to check on you. I will be delighted to share your feedback with the team.

I also note the experience you had in regards to your medication It would be helpful if you could contact Patient Affairs at University Hospital Wishaw in regards to this, so that they can understand the issues in more detail,

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk Tel no 01698 366 558

Kind regards

Karen

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