Having waited (in agony) for my call to be answered by NHS24 and taking time to give my details, I then had to wait some more for this to be passed to someone who can do something with that information. Then I had to wait for a call back to give me an out of hours GP appointment in 3 hours time. As part of that discussion, I was told that if things get any worse I should call them back. The process was difficult enough the first time round without repeating it again in an even worse situation!
Even when I got to the GP they were unable to cater for my situation. This was not the GP's fault - In my view, I should have been redirected to the emergency department by NHS24, if that system had been fit for practice.
Is it any wonder that Emergency Departments are so busy, when in my experience, the NHS24 service was so inefficient? I'm sure the individuals are well meaning and good at their jobs, the system itself is poor though, which is disappointing to have to report.
"NHS24 - very slow and poor"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by patients dad (as ),
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See more responses from Shona Lawrence
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