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Reassuring and friendly emergency care

Posted By patients dad

"Reassuring and friendly emergency care"

About: Scottish Ambulance Service / Emergency Ambulance St John's Hospital / Accident & Emergency

(as a service user),

I was taken to SJH Emergency Department by an excellent and reassuring ambulance crew (one paramedic and one trainee Technician - Craig) with chest pain. Given the nature of my pain,I was quite scared but at the same time, put at ease by the excellent ambulance staff and by the nurse who cared for me once in hospital. Here name was Robin and she was an agency nurse. She was very professional but also friendly. I was looked after medically by Consultant Jonathan Wrait who again, was efficient, thorough and friendly. Dr Wrait communicated everything to me in a way that I could understand and provided me with a rationale for the decisions he was making. Thankfully, I was discharged later that day safe in the knowledge that any pain I'd experienced earlier was nothing serious. An excellent example of professional, personal, reassuring and friendly emergency care.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 06/09/2022 at 06:28
Published on Care Opinion at 06:28

Dear patients dad

Thank you for your kind words about the Scottish Ambulance Service crew who attended you. It must have been a very frightening time and I am glad they they were able to put you at ease. I do hope that you are feeling better now.

If you would like me to pass on your thanks and have the crew commended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, date and address where we attended.

Kindest regards

David

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Response from Aris Tyrothoulakis, Director, NHS Lothian 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 06/09/2022 at 09:30
Published on Care Opinion at 09:30

Dear 'patients dad'

Thank you for taking the time to provide us with this lovely feedback. I was glad to read that you had such a positive experience when attending St John's Emergency Department and that we were able to provide some reassurance about the pain you were experiencing.

I will make sure that your kind words are passed on to the team as I know they will appreciate these.

Kind regards,

Aris

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Response from Rachel Anderson, Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital, NHS Lothian 2 years ago
Rachel Anderson
Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital,
NHS Lothian

Submitted on 08/09/2022 at 09:51
Published on Care Opinion at 09:52

Thank you for this very nice feedback. I'll pass it on to the people you specifically mentioned. Its good to hear you had a positive experience and felt reassured. I hope you're on the mend.

All the best,

Rachel.

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