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Superb, patient centred care

Posted By foxtrotxb66

"Superb, patient centred care"

About: Scottish Ambulance Service Victoria Hospital / Maternity care

(as a service user),

I experienced a seizure at home and my husband called 999. Connor and Walter from the ambulance service attended and were very caring. they suggested that a trip to hospital was in order as I am pregnant and off we went. There was a long queue to get into A&E and I became anxious as baby hadn't moved in a while. Connor got some food and drink to see if we could get baby moving and called maternity to see if we could get direct access instead of waiting for hours in the A&E queue. 

Maternity were happy to see me where we were so well looked after by midwife Doreen, Auxiliary Jade and Doctor Aspen. I was fed, watered, tests done and results fully explained with a plan of action. The amazing, holistic care continued the next morning with midwife Karen and Student Midwife Mhairi who clearly explained everything that she was going to do. What a lovely manner she has! 

I feel so well cared for, informed and involved in my care plan. Thank you so much

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 07/09/2022 at 15:59
Published on Care Opinion at 15:59

Dear foxtrotb66

Thank you for your taking your time to share your Feedback here on CareOpinion. I am so sorry to read about you suffering a siezure, this must have been completely terrifying for you, especially while you are pregnant.

I am delighted to read that Connor and Walter crew were so caring and looked after you so well. I am also really happy to read the comments about the staff once you eventually got into hospital. You really were in good hands!

If you would like us to pass on your kind words to Connor and Walter, I can arrange this for you. If you would like this to happen, please may we ask you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, date and address of where we attended. Please may we ask you make reference to your CareOpinion Username which will easily link to your story.

From all us at the Scottish Ambulance Service, we wish you all the very best and good luck when baby comes along!

Kind Regards

Lesley

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/09/2022 at 10:49
Published on Care Opinion at 10:49

Dear foxtrotxb66

Thank you for contacting our Patient Experience Team with the details of your incident.

I have passed your thanks on to the crew who attended you and arranged for them to be commended.

Thank you for taking the time to give us positive feedback, which is always lovely to receive.

I do hope you are feeling better now.

Kind regards

David

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Response from Pamela Galloway, Head of Midwifery and Nursing, Women and Children's services, NHS Fife 2 years ago
Pamela Galloway
Head of Midwifery and Nursing, Women and Children's services,
NHS Fife

Submitted on 15/09/2022 at 09:53
Published on Care Opinion at 09:53

picture of Pamela Galloway

Dear foxtrotxb66,

Thank you for taking the time to feedback your experience whilst in our care. I am delighted to hear you felt looked after and involved with your plan of care. I have shared your thanks with the staff who appreciate the lovely comments made. I hope you are now keeping well, wishing you best wishes for the future.

Pamela

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