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"We left well and feeling reassured"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as a service user),

I was advised to attend AMH Triage for a period of checks and monitoring after making an initial enquiry with my community midwife Kelsey and the triage team. 

During our afternoon in the unit we were looked after by Lauren. Lauren was kind, friendly and approachable. She gave thorough and considered explanations of what to expect during our short stay, she took a careful assessment and liaised with us throughout without being intrusive. During the visit she took great care to be an advocate, not only considering my physical health, but providing first class pastoral care. Lauren’s thoughtful patient centred care and excellent communication enabled the obstetric team, my husband and I to make informed decisions that were right for us. At a worrying time, this was the most positive experience that we could have hoped for. We left well and feeling very reassured. 

Thank you.

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Responses

Response from Rachael Shewan, Senior Charge Midwife, Aberdeen Maternity Hospital, NHS Grampian 2 years ago
Rachael Shewan
Senior Charge Midwife, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 06/09/2022 at 14:46
Published on Care Opinion at 14:46


Dear Slessor061213,

Thank you so much for taking the time to feedback on what sounds like it was a very positive visit to Triage. I'm sorry to hear that you had some worries during your pregnancy, but am very pleased to hear that the care you received made you feel well looked after and reassured.

Lauren, along with the rest of the team, will be very pleased to hear that you had a positive experience in the ward.

I will be sure to pass your feedback on to Lauren; thank you so much again for taking the time to share your experience. I hope that you keep well for the rest of your pregnancy.

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