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Poor hospital stay and follow up

Posted By jupitergd68

"Poor hospital stay and follow up"

About: University Hospital Monklands / Emergency Department University Hospital Monklands / Urology (Ward 6)

(as a service user),

I was admitted to ward 6 monklands via a&e and had my operation that night.  The care I received in the following week was shocking.  I was given the wrong drug wasn't listened to when I took unwell and observed poor infection control.   To top it off I'm having to chase up my out patient procedure to remove a ureteric stent.  I work in healthcare I am utterly disgusted at the way I have been treated and the way no one has helped to get anything done. 

I am so stressed about dealing with the hospital.  I cannot understand how care standards have fallen to such a low level.  Very disappointed and let down by the NHS. I have now been given a further course of oral antibiotics by my GP for a uti (recurring infection likely due to stent).  I will continue to try resolve this issue.  I'm not optimistic though. 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 09/09/2022 at 11:51
Published on Care Opinion at 11:51

Dear jupitergd68

Thank you for taking time to feedback of your experience at University Hospital Monklands, A&E and Ward 6. We always want to make things better for patients,

It would be helpful if you could contact Patient Affairs at University Hospital Monklands so that they can understand the issues in more detail.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk Tel no 01698 752300

Kind regards

Karen

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Response from Gavin Morrison, Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands, NHS Lanarkshire 2 years ago
Gavin Morrison
Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands,
NHS Lanarkshire

Submitted on 13/09/2022 at 16:22
Published on Care Opinion at 18:30

picture of Gavin Morrison

Dear jupitergd68

Thank you for taking the time to feedback on your experience within Ward 6, UHM. I apologise that your experience has not been positive.

I would be keen to gain more detail of the shortfalls in care that you experienced and investigate this.

I would appreciate if you could contact our Patient Affairs department on the telephone number above.

Best Wishes

Gavin

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