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"Slowness of learning diagnosis"

About: Vale of Leven General Hospital

(as a carer),

Appreciating the problems after the pandemic I am extremely concerned for my husband, family and myself regarding the current delay we are experiencing for receiving the outcome of a special test my husband had at the end of June. Our hospital appointment for the results is not until mid-September. Our life recently has been one of extreme worry and concern. 

After the test, we have been playing the waiting game and imagining the worst outcomes from the test. I had to contact our GP who tried to help us get an earlier appointment for the diagnosis. I also phoned the department to try and get an earlier appointment but there has been no response from the hospital.

I feel like complaining but understand the pressures the NHS is under just now. However, we have a story to tell and would like to talk this through with someone regarding our situation. I am a retired nurse, which doesn’t help matters, but fortunately my training has helped hopefully for supporting my husband and family at this worrying time 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 05/09/2022 at 14:10
Published on Care Opinion at 14:47


picture of Nicole McInally

Dear Bridgeton

Thank you for your post on Care Opinion. I am very sorry to hear about the delay regarding your husband’s test results and for the additional worry and anxiety this has caused. My apologies, but I am unsure which Department your husband has been attending. Would you mind emailing patientexperience@ggc.scot.nhs.uk with the name of the department and I will contact them and get an update?

Thank you

Nicole

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Response from Margaret O'Rourke, Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly, NHSGGC nearly 2 years ago
Margaret O'Rourke
Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly,
NHSGGC
Submitted on 06/09/2022 at 15:14
Published on Care Opinion at 15:14


Dear Bridgeton

Thank you for the opportunity to speak on the telephone today. It was extremely helpful to understand your concerns. I am so sorry for the distress both you and your husband have experienced. I will investigate your wait and call you back on Thursday 8th September as promised.

Best Wishes

Margaret

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