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Made me feel my health really mattered

Posted By C McKenzie

"Made me feel my health really mattered"

About: General practices in Tayside Ninewells Hospital / Diabetes

(as the patient),

I have been under the care of the GP and the diabetes nurse for 5 years now.  My diabetes control has been gradually getting worse, and the team have always been really quick to call me back to offer advice, support and a change in medication. 

When I felt unwell 2 weeks ago, they quickly saw me to check me over, took bloods, and within 48 hours I was referred to the diabetes team at Ninewells and seen the next working day.  

Everyone who I came in contact with in the surgery for those couple of days made me feel my health really mattered, were caring and listened to my concerns.  It truly is a superb surgery.  Thank you.  

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Responses

Response from Meg Park, Lead Nurse, Medicine Directorate, NHS Tayside 2 years ago
Meg Park
Lead Nurse, Medicine Directorate,
NHS Tayside

Submitted on 02/09/2022 at 13:41
Published on Care Opinion at 13:41

Thankyou so much for sharing your experiences.

I will ensure that I pass your comments on to the Diabetes Team

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Response from NHS Tayside 2 years ago
NHS Tayside

Submitted on 02/09/2022 at 14:05
Published on Care Opinion at 14:05

Dear C McKenzie

Thank you for taking the time to share your feedback about your experience of the Diabetes Nurse Clinic at your GP practice. Feedback is very valuable to all areas of the NHS, and I'm sure their staff will be delighted to hear that your experience there has been positive. As each GP Practice is an independent business, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

NHS Tayside

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