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The staff were amazing

Posted By Hannah131642

"The staff were amazing"

About: Royal Cornwall Hospital (Treliske) / Paediatrics

(as a staff member posting for a carer/relative),

My son was admitted with bronchiolitis and rsv. He got transferred to Bristol after a few days with you and then returned after a 10 days in picu. The staff on Polkerris were amazing. Special thanks to Rachael, Dani, Dr Tilly, Dr Williams, Dr Robertson, Dr Andrew (who also cared for our son on NICU). 

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Responses

Response from Laura Fletcher, Clinical Pathway Navigator, Clinical Oncology, Royal Cornwall Hospitals NHS Trust 2 years ago
Laura Fletcher
Clinical Pathway Navigator, Clinical Oncology,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/09/2022 at 14:34
Published on Care Opinion at 14:34

picture of Laura Fletcher

Dear Hannah131642

Thank you so much for sharing your story with us. Please accept my apologies for the delay in responding to you.

I was glad to hear that your son received great care and treatment on Polkerris Ward. Im sorry to hear that he was sick and hope that he is recovering well now.

I will ensure that your story is seen by the managers of Polkerris Ward, and the named members of staff will be notified through Learning From Excellence.

Kind regards,

Laura

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/09/2022 at 16:36
Published on Care Opinion at 16:36

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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