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"Care of and for my mother"

About: London Ambulance Service NHS Trust Northwick Park Hospital / Accident and emergency

(as a relative),

My mother was taken into hospital by paramedics. They took two hours to arrive following my call because they are short staffed. We were very grateful to them for the care and attention they paid to my mother, and their kindness.

She was treated at NwP hospital and all the staff, nurses, doctors and physiotherapists including those delivering the meals, were caring, kind and often went beyond to assist my mother. What was so striking was the shortage of staff and it exposed the demands placed upon those working on the ward. The NHS really is staffed by extraordinary people who even pushed to their limit, continue to deliver. It is difficult not to feel they are taken advantage of. 

We are grateful to them for all they did for our family and only hope they will are going to be better supported in doing the difficult and important job they do.

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Responses

Response from London North West University Healthcare NHS Trust nearly 2 years ago
London North West University Healthcare NHS Trust
Submitted on 05/09/2022 at 10:41
Published on Care Opinion at 10:41


Dear Septemberex64,

Thank you for this lovely feedback for all the staff that you encountered during your Mother's stay. We are very lucky to have such caring staff in our Trust.

I hope your Mother has a speedy recovery.

Kind Regards

Pippa Kashmiry - Patient Experience Lead

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